What should builders provide to customers as part of the closing process?

During the closing process, builders should provide warranty information and project documentation to customers. This is vital as it helps ensure that the homeowner understands the guarantees that come with their new home, including what is covered under the warranty, the duration of coverage, and the steps to take if issues arise. Project documentation, which can include construction details, inspection reports, and permits, provides homeowners with a comprehensive record of the work completed. This can be essential for future repairs or renovations, as it offers insights into the materials used and methods applied.

Providing this information not only supports customer satisfaction but also contributes to transparent communication about the home’s construction, making sure the homeowner is informed and confident in their investment.